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Where I've Been and What I've Done

Resume and CV

Experience


Ammunition
IA and UX Designer, Contract
San Francisco, California, 2011
www.ammunitiongroup.com

I worked on a tablet translation of an existing hardkey medical device. Because the tablet version would be based on the existing software for the hardkey device, I needed to investigate all of the existing functionality, determine how the software supported user workflow, and rethink how the experience might be on the tablet, while maintaining the software underneath. The deliverable documented the UI, gesture behavior, and transitions via user flows and many, many wireframes.


PayPal, Global Experience Design and Architecture
UI Designer, Contract
San Jose, California, 2010
www.paypal.com

I worked on a number of Web intitiatives at PayPal, on teams that included remote developers and internal interface designers. These initiatives ranged from inventorying multiple instances of UI patterns across all international PayPal sites to assisting with rethinking the overall PayPal site architecture.

 

Hot Studio, Inc.
Director of User Experience
San Francisco, California, 2007-2010
www.hotstudio.com

Clients include Cisco, SFMOMA, Open Architecture Network, Dwell, and TeeBeeDee.

  • Internally promoted to a Director position in 2007
  • Manage UX teams on a variety of projects, offering support, collaborative brainstorming and mentoring
  • Participate in new business development, scope projects, staff projects, and interview potential new hires
  • Play an active and ongoing role in Hot’s business strategy
  • Oversee all user experience efforts for our Cisco account
  • Speak at conferences nationwide, including DUX, The Wallace Foundation, and Museums and the Web



Hot Studio, Inc.
Senior User Experience Architect
San Francisco, California, 1997-2002; 2006-2007

I led the user experience activities and deliverables for an array of projects, from large-scale corporate sites, to social networking and community sites, to online web applications. Activities and assets include:

  • Conducted in-person and remote one-on-one interviews
  • Moderated focus groups
  • Conducted best practice analysis
  • Created and analyzed online surveys
  • Persona development, scenarios and user flows
  • Content needs analysis
  • Feature and content prioritization facilitation
  • Sitemaps, schematics (wireframes) and associated interactive and dynamic states
  • Taskflows
  • Development of usability test plans and scripts


Other work 


Public Glass
Volunteer Web Consultant
San Francisco, CA, 2008
www.publicglass.org

Design and Industry Department, San Francisco State University
Associate Teacher
San Francisco, California, 1997

The Career Center, San Francisco State University
Graphic Designer
San Francisco, California, 1996-1997


Education

Master of Arts, Design and Industry Department
San Francisco State University, 1998

Bachelor of Arts, Anthropology
University of California, Santa Cruz, 1992


OS and software

• Macintosh and PC
• InDesign, Visio, Omnigraffle, Photoshop, Illustrator